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How do I return an item?



Returns & Re-Stock Fees

1. RETURN OF “ON SALE”, “CLEARANCE”, OR ANY OTHER PROMOTIONAL DISCOUNT ITEMS
Items sold as “On Sale” or “Clearance” or “Special Promotional Discount” can be exchanged but not returned. All items sold, regardless of price, have passed our Quality Control inspections, and are deemed to be in saleable condition.


2. RETURNS FOR REFUND
Any item returned for a refund will be accepted for full refund, LESS a 25% RE-STOCKING FEE, provided that the item is returned to us within 14 days of the date when we shipped it to the customer. Returned to us means IN OUR POSSESSION on or before the 14th day after our shipping date. The cost of shipping the item to us must be paid by the customer - items returned COD will be rejected, and no refund will be made. Returned items must be unworn, undamaged, and all the tags and labeling must be intact and attached to the item with their original attachments. Returned items that do not meet these criteria will not be refunded, nor will they be returned to the customer unless the customer pays for shipping and also pays a $15 handling fee.

An item that is returned for refund will be credited to the card used for the purchase within seven business days. All refunds will be applied to the credit/debit card used for the original transaction - in no circumstances will a refund be credited to a different credit/debit card, nor will a refund ever be issued as a check or money order. The refund will be limited to the cost of the item, less re-stocking fees when applicable. The original cost of shipping the item to the customer will not be refunded.


3. RETURNS FOR EXCHANGE
We will accept an item returned for exchange provided that the item is returned to us within 14 days of the date at which we shipped it to the customer. Returned to us means IN OUR POSSESSION on or before the 14th day after our shipping date. The cost of shipping the item to us must be paid by the customer - items returned COD will be rejected, and no exchange will be made. Returned items must be unworn, undamaged, and all the tags and labeling must be intact and attached to the item with their original attachments. Returned items that do not meet these criteria will not be exchanged, nor will they be returned to the customer unless the customer pays for shipping. When an item returned for exchange has been determined to qualify for exchange the exchange will be made and the replacement product shipped within seven business days.

Returned items may be exchanged for any item currently in stock, in any size currently available. However, if the requested item is priced lower than the returned item, the customer will not receive a credit for the difference. If the requested item is more expensive that the returned item, then the difference will be charged to the same credit card that was used for the original transaction.

The exchanged item will be shipped to the same shipping address as the original item, using the same shipping method as the original item, and the cost of shipping will be charged to the credit card that was used for the original transaction.


4. RETURNS FOR MANUFACTURING DEFECTS
An item may be returned for replacement, refund or exchange because of a manufacturing defect, provided that the item is returned to us within 14 days of the date at which we shipped it to the customer. Returned to us means IN OUR POSSESSION on or before the 14th day after our shipping date. The cost of shipping the item to us must be paid by the customer - items returned COD will be rejected, and no refund will be made. Returned items must be unworn, undamaged (other than the manufacturing defect), and all the tags and labeling must be intact and attached to the item with their original attachments. Returned items that do not meet these criteria will not be accepted, nor will they be returned to the customer unless the customer pays for shipping.

When an item is returned because of a manufacturing defect that has been determined to qualify as defective (if it is in our possession by the 14th day after our shipping date, and our Quality Control team has confirmed that the defect in the item is in fact a manufacturing defect and not damage caused by wear or accident in use), the item will be replaced or exchanged or a refund will be issued in accordance with the customer's choice.

The returned item may be replaced with the same style in the same size at no charge regardless of the current selling price of the item (provided it is still available). Alternatively, it may be exchanged for any item currently in stock, in any size currently available. However, if the requested item is priced lower than the returned item, the customer will not receive a credit for the difference. If the requested item is more expensive that the returned item, then the difference will be charged to the same credit card that was used for the original transaction. If replaced or exchanged, the item will be shipped to the same shipping address as the original item, using the same shipping method as the original item, free of charge.

If a refund is requested, it will be applied to the credit/debit card used for the original transaction - in no circumstances will a refund ever be credited to a different credit/debit card, nor will a refund ever be issued as a check or money order. The refund will be limited to the cost of the item - the original cost of shipping the item to the customer will not be refunded.


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