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Terms & Policy

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Orders & Shipping
Tacprogear, LLC cannot ensure that all product variations for every item are available in stock at all times. However, all efforts will be made to expedite orders for out of stock items or items placed on backorder by the manufacturer, as applicable. All total transit estimates for shipping, including expedited shipping, are determined from the date that orders ship, and not from the date when orders are placed. All international orders should be initiated via the Quote Request link; our Sales Team will email a quote within 24 hours, which will contain actual shipping costs. Certain items may not be available for shipment out of the United States due to applicable Federal and State laws, regulations and statutes. Some items are marked as “LE and Military Only” and all sales for those items require proper identification as appropriate. All sales are final and binding.


Returns & Re-Stock Fees

1. RETURN OF “ON SALE”, “CLEARANCE”, OR ANY OTHER PROMOTIONAL DISCOUNT ITEMS
Items sold as “On Sale” or “Clearance” or “Special Promotional Discount” can be exchanged but not returned. All items sold, regardless of price, have passed our Quality Control inspections, and are deemed to be in saleable condition.


2. RETURNS FOR REFUND
Any item returned for a refund will be accepted for full refund, LESS a 25% RE-STOCKING FEE, provided that the item is returned to us within 14 days of the date when we shipped it to the customer. Returned to us means IN OUR POSSESSION on or before the 14th day after our shipping date. The cost of shipping the item to us must be paid by the customer - items returned COD will be rejected, and no refund will be made. Returned items must be unworn, undamaged, and all the tags and labeling must be intact and attached to the item with their original attachments. Returned items that do not meet these criteria will not be refunded, nor will they be returned to the customer unless the customer pays for shipping and also pays a $15 handling fee.

An item that is returned for refund will be credited to the card used for the purchase within seven business days. All refunds will be applied to the credit/debit card used for the original transaction - in no circumstances will a refund be credited to a different credit/debit card, nor will a refund ever be issued as a check or money order. The refund will be limited to the cost of the item, less re-stocking fees when applicable. The original cost of shipping the item to the customer will not be refunded.


3. RETURNS FOR EXCHANGE
We will accept an item returned for exchange provided that the item is returned to us within 14 days of the date at which we shipped it to the customer. Returned to us means IN OUR POSSESSION on or before the 14th day after our shipping date. The cost of shipping the item to us must be paid by the customer - items returned COD will be rejected, and no exchange will be made. Returned items must be unworn, undamaged, and all the tags and labeling must be intact and attached to the item with their original attachments. Returned items that do not meet these criteria will not be exchanged, nor will they be returned to the customer unless the customer pays for shipping. When an item returned for exchange has been determined to qualify for exchange the exchange will be made and the replacement product shipped within seven business days.

Returned items may be exchanged for any item currently in stock, in any size currently available. However, if the requested item is priced lower than the returned item, the customer will not receive a credit for the difference. If the requested item is more expensive that the returned item, then the difference will be charged to the same credit card that was used for the original transaction.

The exchanged item will be shipped to the same shipping address as the original item, using the same shipping method as the original item, and the cost of shipping will be charged to the credit card that was used for the original transaction.


When an item is returned because of a manufacturing defect that has been determined to qualify as defective (if it is in our possession by the 14th day after our shipping date, and our Quality Control team has confirmed that the defect in the item is in fact a manufacturing defect and not damage caused by wear or accident in use), the item will be replaced or exchanged or a refund will be issued in accordance with the customer's choice.

The returned item may be replaced with the same style in the same size at no charge regardless of the current selling price of the item (provided it is still available). Alternatively, it may be exchanged for any item currently in stock, in any size currently available. However, if the requested item is priced lower than the returned item, the customer will not receive a credit for the difference. If the requested item is more expensive that the returned item, then the difference will be charged to the same credit card that was used for the original transaction. If replaced or exchanged, the item will be shipped to the same shipping address as the original item, using the same shipping method as the original item, free of charge.

If a refund is requested, it will be applied to the credit/debit card used for the original transaction - in no circumstances will a refund ever be credited to a different credit/debit card, nor will a refund ever be issued as a check or money order. The refund will be limited to the cost of the item - the original cost of shipping the item to the customer will not be refunded.



Trademarks
All trademarks, service marks and trade names of TPG used in the site are trademarks or registered trademarks of TPG.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Tactical Products Group, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TPG does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TPG does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.



Typographical Errors
In the event that a TPG product is mistakenly listed at an incorrect price, TPG reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TPG reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TPG shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TPG without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
TPG may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TPG.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of items. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TPG products) shall be in the state or federal courts located in Palm Beach County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TPG products) must be commenced within one (1) year after the claim or cause of action arises. TPG's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TPG may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TPG or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
TPG does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TPG is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TPG reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TPG in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless TPG, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, TPG may link to sites operated by third parties. However, even if the third party is affiliated with TPG, TPG has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TPG. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TPG seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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